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please help me . How do you get the sumvision m18 off hold?

please can someone help me and tell me how you get the sumvision m18 off hold be i put it on hold and when i tried to get it off hold it kept on saying that it was on hold. PLEASE SOMEBODY JUST TELL ME HOW YOU GET IT OFF HOLD. PLEEEEAAASSSEEE.
rick, January 2005
try and play arround with the switch as this sounds like that it could be playing up!

Steven Watson, March 2006