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how can i get my water hot?

i have a biasi boiler the heating works but the water does not heat up even with heating on i have no instructions and cannot find model number
Ian, April 2007
The model should be on the access panel (folds down to give access to controls). If it's a metal panel about 4 inches high then its probably a biasi prisma 24 or 28. If it has a small panel made of plastic it could be the biasi riva(m90). They have different water sensing systems and the solutions are also different. More info....

T.H.S, April 2007