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How can i fix my puma combi boiler?

The pilot light does not come on I have no central heating or hot water. We have checked the water system and its fine.
monica osbourne, May 2007
Is this a permenant pilot boiler or the electronic version?
if it is the pilot version do you have a gas supply to your boiler?
ie card meter run out of gas etc

gary.wright53@googlemail.com, June 2007