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How can I fix my Supportplus mp3 player 512 MB?

My mp3 player comes on but will not play. I have changed the battery but I only get the toolbar at the top and then a blank in the middle. I have taken the battery out in case there was a leakage but it is still not working. Any ideas on what may be wrong?
Judith Pirie, July 2007
Maybe corrupt fimrware? You can find some firmware here: http://194.64.225.1/download/mp3/

skaos, August 2007