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won't shut down!?

when the (dell) computer is shut down (either by pressing start or pressing the power button or even Ctrl Alt Delete then pressing shut down) the computer starts to shut down, but then just stops, the screen goes black the hard drive stops spinning but the fan keeps going and all lights (bar the monitor) are still on!
Ric, August 2007
Have you tried holding the power button in for 10 seconds?

David, September 2007
link Click here to see other fixes for Dell.