if the system is sludged your not likelly to remove it just by draining the system, adding a chemical then draining it, a powerflush will remove most of the muck from the system but will cost a substantial ammount to have done, what also may be req'd is a repipe in the airing cupboard depending on how caked the pipework is! an good test to see how bad the system is sludged is get a strong ish magnet and check the pipes above and below the pump and see if you get any pulling on the magnet, if you can feel it theres muck in there!
what company have you lost faith with?
Kev!, December 2007