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how can i fix my m4?

whenever i attach my mp3 mp4 to the computer i get a message saying usb device not recognized. i've tried it on many different computers with different usb cord with the same results. how can i fix that problem? it's an infitek mp3 mp4 player and it didn't come with a manual neither a cd.
cindy, March 2008
go to the manufacturers web site & download the firmware for your device. run software then reconnect mp3.

gary, March 2008