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Player disk empty????

Everything that was on the player was deleted except the FM radio. How do I go about replacing what was on the disk of the player-is this possible???

SN#HY002442 Citroenid Digital MP3/4 Audio Player
Kathymaedudley, March 2008
my mp4 touchmate was the same prob as ur mp3/4 player, it was infected by some kind of virus, i juz reformat it and now it works

zanthoxcyclum, July 2008