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Humax Foxsat-HD Digital box Freezing?

Our picture does not freeze, but we are unable to use the remote or machine functions to change the channel or even turn the box off. The only way we can operate it by turning it off at the mains plug, then it works until we try to change channel or turn off. This seems to occur everytime we use Freesat.
The box is less than a week old. Any ideas
G B Draper, October 2008
Did you get a way to solve this ?

Richard, January 2009
That still does not make your Freesat box into a DTT (Freeview) box.

t, October 2008
Thanks for the reply, we have a new HD tv with freeview and our Foxsat box is connected to our satellite dish to receive HD

G B Draper, October 2008
Take it back and get a refund.

BTW is isn't a DTT receiver, its a satellite receiver.

t, October 2008
link Click here to see other fixes for Humax.