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my touchmate zeno mp4 player can not play vedios and have no sound?

my touchmate zeno player can not play any vedio when i want 2 play any vedio it automaticly shut down and have no sound in speaker and in head phone pleaze if so one cant help me i will be very thankfull
moin u ddin qurashi, October 2008
my Nakao Mp4 cannot play videos

Taleb Amid, November 2008