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my worcester bosch Highflow 400 will not ignite?

my worcester bosch Highflow 400 will not ignite.
Shaun, February 2009
Press down big grey button and hold. Press ignition and look in little window for pilot. VERY slowly release grey buton, takes 15 - 20 seconds then should light. May have try few times, but patience is the key!

Glenys, February 2009
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