When I try to run an online virus check of my computer the Java Kernel doesn't load.

I am using this URL - http://housecall65.trendmicro.com/

I get as far as "Opening Trend Micro HouseCall" and nothing more happens. I think my Java runtime/environment is up to date and working.

What could be wrong?

Joe, February 2009

FIRST, OPEN UP YOUR BROWSER THEN GO TO TOOLS AT THE TOP, THEN GO TO INTERNET OPTIONS, THEN GO TO BROWSING HISTORY AND CLICK ON SETTINGS, THEN CLICK ON VIEW OBJECTS.. GO TO EACH ONE AND RIGHT CLICK AND CHECK PROPERTIES.. IF IT SAYS TREND OR HOUSECALL, REMOVE IT.. CHECK EACH ONE OF THEM.. THEN AFTER DONE, GO TO YOUR CONTROL PANEL AND CLICK ON ADD/REMOVE
IF YOU HAVE A RED BALL ON THE LEFT SIDE AND THE PROGRAM IS TREND OR HOUSECALL, DELETE IT ENTIRELY.. THEN DO A RESTART..
AFTER THAT, YOU SHOULD BE GOOD TO GO TO GO BACK TO TREND/HOUSECALL . IT WILL ASK YOU TO INSTALL A PROGRAM.. YES, INSTALL AND RUN IT..
APPARENTLY YOU HAD DAMAGED FILES!! IT HAPPENS..
PLESE SEND ME AN EMAIL AND LET ME KNOW HOW THIS WORKS OUT FOR YOU...
itls at sbc global dot net

vicster, March 2009