UPVC door won't unlock. Key turns both ways no problem and can hear middle bolt moving back and forth but handle won't go down only upwards. Think I need handle to go down to release bolts but there is no give.

Debbie, March 2009

sounds like either the mech has feiled or the euro cylinder but most likly the mech you will probably need a locksmiths to open the door to find out which has gone, if your mech is a ferco or gu try pushing down really hard on the handle this will break the mech but it can still be used for a little while until you get a new one anyway

locky, March 2009