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How can I fix my Mp4 Player?

I got my Mp4 player on 1-12-09 from ebay and it only plays out the speaker and not the head phones. My head phones move side to side when plugged in, and only play in the head phones when I movve it to the right side but when it plays its all airy and crackly. It plays just fine out the speaker.
Bobby, March 2009