make sure you press the DTR button on your remote. If it flashes red then it should work if not try it on some 1 elses. Those remotes works on just about any top up tv box eg. Sharp. If it still doesnt work contact top up tv and you'l get a replacement sent out on the condition you have a thomson box which you have. I had a new remote delivered within 3 days.
f_bernardo, May 2009