Along with everyone else, my Thomson got the orange light death over the weekend.looking for a solution without losing recordings

dean, May 2009

i got rid of the orange light by takeing the plug out of the back of the box held on button till light showed then pressed menu then ok on the front of box afterabout a minute it all came to life again with nothing lost

vernon, May 2009

UPDATE:Have managed to get through to Thomson as someone mentioned that even though the box is out of warrenty we still have consumer rights!!!!!!!!
Anyway Thomson are now offering to replace those boxes over a year old for FREE ...but at a cost of £20 for p&p & handling, I personnally have refused to pay as why should the money come from me if the fault lies with them or the broadcasting for uploading a corrupt file...I have given them a week to get back to me to see who was at fault & what other offer they can come up with before I go to Trading Standards!

maria, May 2009

So many of these boxes are going wrong, there is obviously a manufacturing fault with them. So you are entitled to a repair of replace under the various Sale of Goods Acts.

The warranty is neither here nor there. For so many to faulty there MUST be an inherent fault with the box and so take it back for repair or replace and stand by your Consumer Rights.

T, May 2009

copy and paste the link below to solve your problem. Saving the recordings is another matter. It worked for some people but not everyone incl. me!! I'm just glad I got it working again. Good luck!

http://www.topuptv.com/help+centre/setup+and+troubleshooting/#Fail+boot+up

f_bernardo, May 2009