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Emerson VCR Model #EWV404. When playing back tape-cannot be tracked. It r?

When playing back tapes which were taped on that recorder, the tracking will not stop the vertical rolling. I have already sent one player back because of this. It will play a tape recorded from any other recorder but itself. Is is some little something I don't know or is a fault of the VCR? How can I fix this??
Margaret E McClellan, July 2009
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