I went to a site and followed directions that I really did not understand. Ended up breaking my machine, but I did get the tape out and back to the place.
However, sometimes if you wind, by hand, the little disk with the gears, it will realease the mechanism. It takes a long time. Then you have to rewind the tape. This does involve taking the lid off the vcr...usually 3 little phillips screws. Good luck.
cm, November 2004