My disabled friend had a power cut. Since then we cannot retune her Matsui VCR VX1108, Serial No 111-0X11993A. She thinks the vcr is 8/10 yrs old. The Screen that comes up is a "protected" screen that says "This video belongs to" and the next line is blank. She no longer has the handbook. She also lost Channel 5 at the same time, but we've tuned this in ok; Has anyone any ideas how to solve this???

Pat Gilmour, April 2006

a simple phone call to a service agent ,they keep records of the codes.The original code will unlock it ,you just need to ring a service agent.Or look online and there may be a service manual online.I found one online for an lg vhs and it unlocked it from a sight online.But service agents will have the original code which will set it to default and unlock it.I hope this helps

matt, April 2006

The message `THIS VIDEO BELONGS TO` is displayed
On the front of the video hold channel up button and press QTR for about five seconds, this should unlock the machine

tsgunnell, April 2006

Try talking to Dixons. Matsui is one of their btrands.

Terry, April 2006