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how to fix mas mp3 player?

my mp3 player give starting message and doesn't start playing.
ramez, March 2010
Having a problem with my coby mp550-1g mp3. When listening to headphones , music only comes out of one earphone. Ive tried using three types of headphones and all do the same. When I shake the wire or move the earphone plug around then sometimes I can hear both earphones. It seems like its in the connection. How do I take it apart to fix this problem? THANK YOU ALL!!!

JAMES, March 2010