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TISCALI Broadband,phone,tv package?

Hi,while watching TV through TISCALI we get a message on screen saying something like ' YOUR SESSION HAS TIMED OUT PRESS OK TO RESTART' I press ok and all is well,why is it happening,it may happen only once in a while I have never monitored the frequency,the wife watches it more than me.Any info appreciated.
Harrased., May 2010