I am having problem with the boiler. error EA keeps flashing even when I reset it. It is very cold (-5C) have checked the pipe outside and poured some hot water on the pipe that goes out from the boiler this to make sure that the pipe is not frozen - Any ideas??????

JK, December 2010

myboiler keeps saying c6 and my boiler willnot ignite combination condensing combi 532/i

christine, April 2011

I had the same problem, twice now and is a common occurance.The condensing pipe from the side of the body of the boiler, which I assume is fitted to emit to an outside drain, is totally frozen, have called out british gas with home care and they are forever getting call outs to this problem, they even lagged the pipe the last time it froze and it still happened, The engineer informed me they are teasting a product to eliminate the problem.make sure when you have de iced that the pipe points downwards.

Ken Rowley, December 2010

we have the same problem today. brit gas comming today between 12 and 6pm. have you had any luck??

Dave, December 2010