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inner case seal for a stelrad w2000 wallmounted gas boiler?

where can i obtain a seal for the inner case of a ideal stelrad w 2000 central heating boiler,as british gas homecare say it is `missing` after 4 years of their maintainance and have capped it off,even though my daughter in law has two children under 5 and is 5 months pregnant.the boiler works fine otherwise.they inspect the boiler even though the case cannot outer case cannot be removed fully because off a kitchen cupboard,which can be removed by request.
r j mcclean, January 2011
they should be able to get the seal for you. the seal itself is the same for all the concord models. I am sure they are still available. If they do not get and fit one, report them to gas safe for failing to service it correctly by not removing the case before.

BG Gasman, January 2011