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we can't get the menu to stay up so we can key in 00000?

we can't get the menu to stay up so we can key in 00000 and when we turn the tv on with our satellite remote and use the volume control the guideplus menu comes up briefly and won't let us use the volume control for turning the volume up and down.
pam, December 2011
link Click here to see other fixes for Guideplus.