Hi everyone, I bought a brand new Samsung tv (model: PS43D490ZF 3D Plasma Screen), and out of the box the remote didn't work as it should. It was intermittent and would seem to reset itself if the tv was switched on and off.
Now it has stopped working completely. I've changed the batteries to no avail.
Any ideas what i can try before i contact the manufacturer.
Regards
John

Johnny, February 2012

Plus one to the previous answer. Plus, if you are in the UK, DO NOT call the manufacturer. Your contract is with the retailer and they MUST help you by law.

Additionally, under the Sale of Goods Act, for the first six months it is up to the retailer to prove that the box ISN'T faulty rather than you prove that it it.

T, March 2012

DO NOT try anything.
If you do something, it would invalidate any warranty.
SEND IT BACK.

Go to where you bought it from, or if not possible get in touch and tell them.

You could insist on a full replacement, But I assume you want it working, so would accept a new remote, IF that is what it is, Remote controls have to have a reciever, that is built in to tv, SO is it remote or TV.

DO Not mess about, Do not touch. Just contact whoever you got it from. 'Equipment does not perform as it should'

SD, February 2012