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How can I fix the small pane ofglass in a uPVC back door?

The door has a small oblong window which has dropped, leaving a gap of around 20mm at the top. There is no beading or obvious method of getting to the pane of glass and it will not move from it's dropped position. Is there a way to fix this?
Carole, July 2012
No you have a door infill panel the glass is sandwiched at factory may be covered by insurance or fitting company

Len, July 2012