Two days ago my epg went blank. I now have nothing with which to record and my planned recordings are lost too. I still have programmes already recorded and not deleted. I can turn it on and receive pictures from all channels but no epg whatsoever. My television has Freeview but cannot record so my position is desperate as there are programmes I don't want to miss so please help me to returne from factory default which i can't seem to find on the menu. Thank you

Hazel Oggelsby, November 2013

Top Up TV used to broadcast a 14 day programme guide, but permanently ceased broadcasting on 1st November 2013.

You need to change to the freeview 8 day guide.
Menu >> Set-up >> Change your box settings >> TV Guide Type
Use the < > keys to switch to the 8 day freeview guide.

Immediately after changing the setting to the 8 day epg a Top Up TV recorder owner should be patient. It takes time before all the epg is populated without any gaps.

If you still have a card installed then one suggestion elsewhere is to also remove the card.

Good luck.

You are the 19th person to ask that on howtomendit in the past week.

Neil S, November 2013