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Channel management?

How can I fix my channel management. Although all channels are selected in favourites the menu doesn't show all and when you press (1) you get a totally different programme. BBC 1 is showing on channel 2 channel 4 is on 301. I can't get them to run properly in order.
Emma, December 2013
It will help get you an answer if you say what the box is. They are all different!

T, December 2013