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DT20RF Programmer?

I cant turn my Worcester DT20RF Programmer below 19 degrees or above 20 degrees - even though it is set up correctly with the receiver and batteries are ok. What's wrong?
Lorraine, November 2016
Check the manual

https://www.worcester-bosch.co.uk/support/document/download/8716106859

Page 7

belp, November 2016
link Click here to see other fixes for Worcester.