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Minivator 2000 stairlift?

Hi, my mum's Minivator travels up but not down so stuck at top,code 5 is showing, end of track activated I suspect. Can't see anything obvious and cleaned track with wd 40 but no go..Any ideas please?..Thanks in advance...Colin.
colin rees, January 2019
link Click here to see other fixes for Minivator 2000.