I had the same problem with you,,,read details here as to how to hit the microphoto ...mine worked with the caveman method :))))
"well let me be the first to tell u there is a way to fix this. I found out yesterday by reading some old forums and found something called the caveman method. All you have to do is hit one of the rounded corners on the bottom of the zen micro against a hard surface (such as a table).
I know it sounds simple and destructive but it worked for me and pretty much every one on the forum don't believe me heres the link: http://forums.creative.com/creativelabs/board/message?board.id=dap&message.id=136568&view=by_date_ascending&page=1
It has pages of people stating that it has worked for them. I was so happy that it worked for me since my player has been broken for about 7 months. They say that the micro disk stopped spinning, and by hitting it on a hard surface a few times gets it spinning again. Based off of my experience with the caveman technique, go a little crazy with it. Your going to need to use quite some force.
Unfortunately, after i got mine working i now hear some kind of grain moving inside whenever i shake the player (guess i over did it). Don't let this discourage you though because once again the player is unfrozen and loads pass that dreaded creative copyright and you can now use it.
I do give you one warning, once you get the player working try not to be an idiot like me and reload the firmware. That just brings up a whole other problem.
Good luck Cavemen s lol"
bill, June 2007