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How can I fix my item?

I have 3 night storage heaters 2 are Creda approx 36 inches long and the third is half that size with no mark or make on it, The power point lights up when the economy 7 comes on but the heater fails to come on even though I have turned on all switches possible.
Mr John Ebsworth, December 2010
link Click here to see other fixes for Creda TS20.